Terms of service
These Terms of Service (the “Terms”) govern your access to and use of the website, online store, products, services, content, features, tools, and related services offered under the brand Hadeel Alhussain (collectively, the “Services”).
The brand Hadeel Alhussain is operated by Hadeel Alhussain Design Co., a company registered in the Kingdom of Saudi Arabia under Commercial Registration No. 7010194707, (referred to in these Terms as “Hadeel Alhussain”, “we”, “us”, or “our”).
Our online store is powered by Shopify and may use third-party service providers to help us provide the Services, including payment, shipping, hosting, analytics, and customer-support providers.
Please read these Terms carefully before using the Services or placing an order. By accessing, browsing, interacting with, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, Refund and Return Policy, and Shipping Policy, each available through the relevant link on our website (together, the “Policies”). If you do not agree to these Terms or the Policies, you must not use the Services.
Nothing in these Terms is intended to exclude, limit, or waive any rights or protections that cannot be excluded, limited, or waived under applicable laws and regulations in the Kingdom of Saudi Arabia.
1. ELIGIBILITY, ACCESS, AND ACCOUNTS
By using the Services or placing an order, you represent that you have the legal capacity to enter into a binding agreement under applicable law. If you are using the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.
If you permit a minor to use a device that you own, purchase, or manage to access the Services, you are responsible for that minor’s use of the Services, to the extent permitted by applicable law.
We may require you to provide information in order to access certain parts of the Services or place an order. You agree that all information you provide is accurate, current, complete, and not misleading. You must promptly update your information if it changes.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs through your account. You must notify us immediately at Hello@hadeelalhussain.com if you suspect unauthorized access to or use of your account. You may not sell, transfer, assign, license, or otherwise make your account available to another person without our prior written consent.
We may suspend, restrict, or terminate access to an account where we reasonably believe that these Terms, applicable law, or the security of the Services has been breached.
2. PRODUCTS, DESCRIPTIONS, AND AVAILABILITY
We make reasonable efforts to present products and services accurately on the Services. However, colors, textures, dimensions, packaging, and other visual characteristics may appear differently depending on your device, browser, display settings, lighting, or other factors. Images are for illustrative purposes unless expressly stated otherwise.
Product descriptions, prices, availability, specifications, and other information may be updated, corrected, or changed at any time, subject to applicable law. We do not guarantee that every product shown on the Services will be available at all times or in every location.
We reserve the right, to the extent permitted by applicable law, to limit the quantities of products or services available to any person, household, geographic area, or jurisdiction; to discontinue any product or service; and to decline or limit an order where reasonably necessary.
Nothing in this section limits any statutory rights you may have if a product is defective, does not conform to the agreed description, or does not meet applicable legal requirements.
3. ORDERS AND CONTRACT FORMATION
When you submit an order through the Services, you are making an offer to purchase the selected product(s) or service(s) in accordance with these Terms and the Policies. An automated order-confirmation email acknowledges that we have received your order; it does not, by itself, mean that your order has been accepted.
A binding contract is formed only when we send you a separate email confirming that your order has been accepted or dispatched, or when we otherwise expressly confirm acceptance of your order. We may decline or cancel an order before acceptance where this is reasonably necessary, including because of product unavailability, an error in product or price information, suspected fraud, an inability to process payment, delivery restrictions, or a breach of these Terms.
Before submitting an order, you should review the products, quantities, delivery address, contact details, selected delivery method, and total amount payable. We will provide an order confirmation or invoice containing the applicable details of the order, including the total price and relevant charges.
If we decline, modify, or cancel an order, we will use reasonable efforts to notify you using the email address, telephone number, billing address, or other contact information you provided.
Purchases are for personal or household use only unless we expressly agree otherwise in writing. You may not purchase products for commercial resale, export, or distribution without our prior written consent.
4. PRICES, TAXES, BILLING, AND PAYMENT
Unless stated otherwise, prices displayed on the Services are shown in Saudi Riyals (SAR). The price charged for a product or service will be the price displayed at the time you submit your order, subject to correction of manifest errors and subject to applicable law.
Before you place an order, the Services will display the total amount payable, including applicable product prices, taxes, delivery charges, handling charges, and any other mandatory fees that apply to your order. Promotions, discounts, and special offers may be subject to separate terms, conditions, eligibility requirements, expiry dates, and availability limitations. Where a promotion conflicts with these Terms, the promotion terms will apply to the extent of that conflict.
You agree to provide accurate, current, and complete billing, payment, and account information for all purchases. You authorize us and our payment service providers to charge the selected payment method for the full amount due for your order, including applicable taxes, shipping charges, and other disclosed fees.
If payment is not authorized, cannot be processed, is reversed, or is subject to a payment dispute, we may suspend processing of the order or cancel it in accordance with applicable law. We are not responsible for delays caused by payment providers, banks, card issuers, or other third parties outside our reasonable control.
If value-added tax (VAT) or another tax is applicable to your purchase, it will be handled and shown as required by applicable law. Our VAT registration number is 310095871200003.
5. SHIPPING, DELIVERY, AND RISK
Our Shipping Policy, available at the website, forms part of these Terms. It explains the delivery locations, available delivery methods, delivery charges, estimated delivery times, and any relevant delivery restrictions.
Any delivery dates or timeframes provided through the Services are estimates unless we expressly state otherwise. Although we will use reasonable efforts to meet estimated delivery dates, delays can occur because of shipping carriers, customs procedures, public holidays, weather, force majeure events, or other circumstances outside our reasonable control.
We will notify you of a material anticipated delay where required by applicable law. Where delivery or performance is delayed beyond the agreed date, or beyond the period prescribed by applicable law when no delivery date has been agreed, you may have statutory rights to cancel the contract and obtain a refund, subject to applicable law and any applicable force majeure exception.
You must provide a complete and accurate delivery address and a contact telephone number. You are responsible for ensuring that a person authorized to receive the delivery is available at the delivery location. If a delivery cannot be completed because the information you provided is inaccurate, because delivery is refused without a valid reason, or because no authorized recipient is available, we may contact you to arrange re-delivery or collection. Additional reasonable delivery charges may apply where permitted by law.
Delivery is completed when the product is delivered to the address confirmed in your order or otherwise received by you or your authorized recipient. Risk in the product passes to you upon completed delivery, without prejudice to your statutory consumer rights.
6. CANCELLATIONS, RETURNS, REFUNDS, AND EXCHANGES
Our Refund and Return Policy, available at the website, explains the process for requesting a cancellation, return, refund, replacement, or exchange. You should read that policy carefully before placing an order.
Nothing in our Refund and Return Policy or these Terms affects any non-excludable consumer rights available under applicable laws and regulations in the Kingdom of Saudi Arabia. In particular, where applicable law gives you a right to cancel or rescind an electronic contract, including any statutory right available within seven days of receiving a product or entering into a service contract, that right will apply subject to the conditions and exceptions set out in applicable law.
Some products or services may be non-returnable or subject to special conditions where permitted by law. This may include customized products, products made to your specifications, products that have been used after delivery, digital content that has been accessed or downloaded, and other products or services for which cancellation or return rights are limited by applicable law. Any such limitation will be clearly communicated where applicable.
Where a refund is approved, it will be processed using the original payment method unless we agree otherwise or applicable law requires another method. Refund processing times may vary depending on your bank, card issuer, payment provider, or other third party.
If a product is defective, damaged on delivery, incorrect, or materially different from its agreed description, please contact us promptly at hello@hadeelalhussain.com and provide your order number and reasonable supporting details or photographs where requested. Your statutory rights remain unaffected.
7. ELECTRONIC COMMUNICATIONS AND INVOICES
By using the Services, you agree that we may communicate with you electronically, including by email, text message, website notice, account notification, or other electronic means, where permitted by applicable law. Electronic communications may include order confirmations, invoices, delivery notifications, customer-service communications, policy updates, and notices relating to the Services.
Following acceptance of an order, we will provide you with an itemized order confirmation, invoice, or other legally required record showing the relevant transaction details, including the total amount paid, applicable taxes and delivery charges, and the delivery or performance details where applicable.
You are responsible for ensuring that your email address, telephone number, and other contact details remain accurate and accessible.
8. INTELLECTUAL PROPERTY
The Services and all content available through them, including the Hadeel Alhussain name, logos, trademarks, product names, designs, text, photographs, images, graphics, videos, audio, product reviews, layouts, software, and the selection and arrangement of such materials, are owned by or licensed to Hadeel Alhussain Design Co. or their respective owners and are protected by applicable intellectual-property laws.
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for lawful personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, sell, reverse engineer, or otherwise exploit any part of the Services or their content without our prior written consent, except to the extent permitted by mandatory law.
You must not use the Hadeel Alhussain name, logos, trademarks, trade dress, product names, designs, or other brand assets without our prior written permission. All rights not expressly granted in these Terms are reserved.
9. OPTIONAL TOOLS AND THIRD-PARTY SERVICES
The Services may provide access to tools, applications, plug-ins, payment services, delivery services, or other features provided by third parties. We may not control, monitor, or endorse those third-party services.
Third-party services are provided subject to their own terms, policies, and privacy practices. Your use of them is at your own discretion and risk. You should review the applicable third-party terms and privacy policies before using a third-party service or entering into a transaction with a third party.
To the fullest extent permitted by applicable law, we are not responsible for the availability, content, security, accuracy, or performance of third-party services. This does not affect any rights you may have under mandatory law.
10. THIRD-PARTY LINKS
The Services may include links to third-party websites, content, or services. These links are provided for convenience only and do not mean that we approve, control, or endorse the linked website, content, products, or services.
If you choose to access a third-party website or service, you do so at your own risk and subject to that third party’s terms and policies. We are not responsible for losses or damage arising from your dealings with third parties, except to the extent liability cannot be excluded under applicable law.
Questions, complaints, or claims regarding third-party products or services should be directed to the relevant third party.
11. RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify. However, any sale or purchase made through the Hadeel Alhussain Store is a transaction between you and Hadeel Alhussain Design Co., not between you and Shopify.
Shopify may provide the technical infrastructure and certain services that support the Store. Shopify’s collection and processing of personal information may be governed by Shopify’s own privacy policies and terms. You should review Shopify’s applicable policies for further information.
Nothing in this section is intended to limit any rights or remedies that you may have under mandatory applicable law.
12. PRIVACY AND PERSONAL DATA
We collect, use, disclose, store, protect, and otherwise process personal data in accordance with our Privacy Policy, available at [INSERT PRIVACY POLICY URL], and applicable data-protection laws and regulations, including the Personal Data Protection Law of the Kingdom of Saudi Arabia where applicable.
Our Privacy Policy explains, among other matters, the categories of personal data we collect; the purposes and legal bases for processing; the way we collect, use, store, retain, share, and protect personal data; the third parties or service providers that may process personal data on our behalf; any relevant cross-border transfers; and the rights available to data subjects and how they may exercise those rights.
We may use service providers, including Shopify, payment processors, delivery providers, website hosts, analytics providers, and customer-service providers, to support the Services. We will take reasonable steps to ensure that personal data is processed only for lawful and authorized purposes and in accordance with applicable law.
For privacy questions or requests relating to your personal data, contact us at [INSERT PRIVACY CONTACT EMAIL].
13. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, the Services may contain typographical errors, inaccuracies, omissions, or information that is incomplete or out of date, including in relation to product descriptions, pricing, offers, promotions, availability, delivery charges, or delivery times.
To the extent permitted by applicable law, we reserve the right to correct such errors, inaccuracies, or omissions; to update information; or to cancel an order affected by an error, including after an order has been submitted. Where an error affects an accepted order, we will act in accordance with applicable law and will notify you as appropriate.
This section does not limit any statutory rights you may have where a product or service does not conform to the agreed terms, description, or applicable legal requirements.
14. PROHIBITED USES
You may use the Services only for lawful purposes and in accordance with these Terms. You must not use, access, or attempt to access the Services, directly or indirectly, in a manner that:
- violates any applicable law, regulation, or lawful order;
- infringes, misappropriates, or violates our intellectual-property rights or the rights of another person;
- is fraudulent, deceptive, abusive, defamatory, threatening, harassing, or otherwise harmful;
- transmits false or misleading information;
- introduces viruses, malware, ransomware, spyware, or other harmful code;
- interferes with the security, integrity, availability, operation, or performance of the Services;
- attempts to gain unauthorized access to accounts, systems, data, or networks;
- sends unsolicited promotional material, spam, chain letters, or other similar solicitations;
- impersonates another person or entity, or falsely states or otherwise misrepresents an affiliation with a person or entity;
- collects, harvests, or tracks personal information about other users without a lawful basis or authorization;
- uses scraping, crawling, data-mining, robots, automated systems, agents, or similar methods to access, extract, monitor, or interact with the Services without our prior written permission; or
- bypasses, removes, disables, or circumvents security, access-control, rate-limiting, CAPTCHA, robot-exclusion, or other protective measures used on the Services.
We may investigate suspected misuse and may suspend, disable, or terminate access to the Services where we reasonably believe that these Terms or applicable law have been violated.
15. AUTOMATED AGENTS
No automated agent, bot, crawler, scraper, or software that takes autonomous or semi-autonomous action on behalf of a person or entity may access, use, or interact with the Services without our prior written consent.
Where we permit such access, the automated agent must accurately identify itself, comply with any access rules and technical requirements we specify, comply with applicable law, and must not mimic human interaction, conceal its automated nature, evade protective measures, or circumvent access restrictions.
We may restrict, suspend, or revoke permission for automated access at any time.
16. TERMINATION
We may suspend or terminate your access to all or part of the Services, or cancel an account, where we reasonably believe that you have breached these Terms, engaged in unlawful conduct, created a security risk, or where suspension or termination is otherwise permitted by applicable law.
Termination or suspension will not affect any rights, obligations, claims, or liabilities that arose before the date of termination or suspension. You remain responsible for all amounts properly due for orders accepted before termination, subject to your rights under applicable law.
The provisions that by their nature should survive termination will remain in effect, including provisions relating to intellectual property, privacy, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.
17. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services and their content are provided on an “as is” and “as available” basis. We do not guarantee that the Services will always be uninterrupted, secure, error-free, timely, or available at a particular time or location.
To the fullest extent permitted by applicable law, we disclaim all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, and non-infringement.
However, nothing in these Terms excludes or limits any warranty, right, remedy, or consumer protection that cannot lawfully be excluded or limited, including any rights relating to products or services that are defective, unsafe, not as described, or otherwise non-conforming under applicable law.
18. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Hadeel Alhussain Design Co., its affiliates, directors, officers, employees, agents, contractors, licensors, service providers, and suppliers will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential loss or damage, including loss of profits, revenue, business opportunity, goodwill, or data, arising out of or in connection with your use of, or inability to use, the Services or products obtained through the Services.
Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, death or personal injury where liability cannot lawfully be excluded or limited, breach of mandatory consumer protections, or any other liability that cannot be excluded or limited under applicable law.
If we are held liable to you for a claim arising out of or relating to the Services, our aggregate liability will be limited to the amount you paid to us for the product or service giving rise to the claim during the twelve months immediately preceding the event giving rise to the claim, except where applicable law requires a different outcome.
19. INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Hadeel Alhussain Design Co., its affiliates, directors, officers, employees, agents, contractors, licensors, service providers, and suppliers from and against third-party claims, liabilities, losses, damages, costs, and expenses, including reasonable legal fees, arising from or relating to your breach of these Terms, your unlawful use of the Services, or your infringement of another person’s rights.
We will provide notice of a claim for which we seek indemnification, subject to any legal or practical limitations. We may participate in or control the defense of such claim where permitted by law. You may not settle a claim in a way that imposes liability, an admission, or a non-monetary obligation on us without our prior written consent.
20. SEVERABILITY
If any provision of these Terms is found by a competent court or authority to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law and will be deemed severed to the extent necessary. The remaining provisions will continue in full force and effect.
21. NO WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
These Terms and the Policies constitute the entire agreement between you and Hadeel Alhussain Design Co. regarding your use of the Services and supersede all prior or contemporaneous agreements, representations, communications, and proposals relating to the Services, except where otherwise required by applicable law.
Any ambiguity in these Terms will not be construed against either party solely because that party drafted or proposed the relevant provision.
22. ASSIGNMENT
You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.
We may assign, transfer, delegate, or subcontract our rights or obligations under these Terms where permitted by applicable law, provided that doing so does not reduce any mandatory rights you have as a consumer.
23. GOVERNING LAW AND JURISDICTION
These Terms, the Policies, and any separate agreement through which we provide the Services are governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.
Any dispute, claim, or controversy arising out of or relating to these Terms, the Policies, the Services, or an order placed through the Store will be subject to the jurisdiction of the competent courts of the Kingdom of Saudi Arabia, unless applicable law requires otherwise.
Nothing in this section prevents either party from seeking urgent interim or protective relief from a court of competent jurisdiction where such relief is necessary and legally available.
24. LANGUAGE
These Terms may be made available in English and Arabic. If an Arabic version is made available and there is any inconsistency between the English and Arabic versions, the Arabic version will prevail to the extent required by applicable law.
25. CHANGES TO THESE TERMS
We may amend these Terms from time to time to reflect changes to the Services, our business practices, applicable law, or other legitimate operational reasons.
When we make changes, we will post the updated Terms on the Services and update the Effective Date above. Where required by applicable law, we will provide additional notice of material changes. The updated Terms will apply from the effective date stated in the notice or on the updated Terms.
Changes will not apply retroactively to orders accepted before the effective date unless required by law or expressly agreed by you. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
26. CONTACT INFORMATION
For questions, complaints, notices, or requests relating to these Terms, the Services, an order, or a product, please contact us using the following details:
Brand: Hadeel Alhussain
Legal entity: Hadeel Alhussain Design Co.
Commercial Registration No: 71010194707